Terms of service

Welcome to Atelier by Zandria. By accessing or using this website (the “Site”) and purchasing products from us, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully.

If you do not agree with these Terms, you may not use this Site.

1. Overview

 

 

 

This Site is operated by Atelier by Zandria, a Canadian business based in Saskatoon, Saskatchewan. We offer custom, made-to-order fashion accessories and home goods. By placing an order, you acknowledge that you understand your item is made on demand and will require processing time before shipping.

 

2. Use of This Website

 

 

 

You agree not to:

 

  • Use the Site for any unlawful purpose
  • Attempt to interfere with the Site’s security or performance
  • Reproduce, copy, sell, or misuse any part of the Site or its content without permission

All designs, graphics, text, and product photos are the intellectual property of Atelier by Zandria.

 

3. Products & Availability

 

 

 

All items are made to order through trusted fulfillment partners. Because products are created individually, slight variations in color or placement may occur. These are not considered defects.

 

We reserve the right to:

  • Limit quantities
  • Cancel or refuse orders
  • Modify or discontinue products
  • Adjust pricing without prior notice

4. Pricing & Payment

 

 

 

 

All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Payment must be completed at checkout. We accept the payment methods shown on the Site at the time of purchase.

 

If your payment method fails or is flagged for fraud, we may cancel the order.

5. Order Processing

 

 

 

Processing time (production time) is typically:

 

3–7 business days

This timeframe may vary depending on order volume, holidays, and supplier conditions.

Once your order is placed, it immediately enters production.

Because all items are made to order, orders cannot be cancelled once production has begun.

6. Shipping

 

 

 

Standard worldwide shipping is free.

 

Estimated shipping times (after fulfillment):

  • 7–15 business days depending on destination
  • Express shipping (if selected) is faster and offered at an additional fee

Delivery times are estimates and not guarantees.

 

You are responsible for providing the correct shipping address at checkout.

We are not responsible for:

  • Delayed deliveries due to customs or carriers
  • Lost packages caused by incorrect addresses
  • Packages marked “delivered” by the carrier

If an order is lost in transit, contact us and we will assist on a case-by-case basis.

 

7. Customs, Duties & Import Fees

 

 

 

International orders may be subject to customs fees, VAT, or import taxes based on your country’s regulations. These fees are collected by the carrier or customs office and are not included in your order total.

 

Atelier by Zandria is not responsible for these charges.

8. Returns, Exchanges & Refunds

 

 

 

Because all products are custom-made, we do not accept returns or exchanges.

 

We only offer replacements or refunds for:

  • Damaged items
  • Defective items
  • Incorrect items received

To request a replacement, contact us within 7 days of delivery with photos or video of the issue. Once verified, we will replace or refund the item at no cost to you.

 

9. Intellectual Property

 

 

 

All artwork, designs, product descriptions, branding, and content on this Site are owned by Atelier by Zandria.

 

You may not:

  • Copy
  • Reproduce
  • Sell
  • Distribute
  • Modify
  • Use in derivative works

without written permission.

 

10. Limitation of Liability

 

 

 

Atelier by Zandria is not liable for:

 

  • Indirect or incidental damages
  • Loss of profit
  • Shipping delays
  • Customs issues
  • Third-party errors (such as printing or courier services)

Our responsibility is limited solely to the cost of your purchase.

 

11. Accuracy of Information

 

 

 

We strive to provide accurate product descriptions and images, but colors may vary slightly depending on monitor settings and printing processes.

 

We reserve the right to update product details, policies, or prices at any time.

12. Third-Party Services

 

 

 

We use third-party providers (including printing partners, fulfillment centers, and payment processors). By purchasing from the Site, you acknowledge that some personal information will be shared with them as required to process and deliver your order.

 

13. Governing Law

 

 

 

These Terms are governed by the laws of the Province of Saskatchewan, Canada, and applicable Canadian federal laws.

 

Any disputes will be handled in Saskatchewan unless otherwise required by law.


14. Contact Information

 

 

 

 

If you have questions about these Terms, contact us at:

📧 zandriamk@gmail.com (or your domain email once set up)

📍 Saskatoon, SK, Canada